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People Intelligence: Decode Communication Styles, Build Better Relationships, Get Better Outcomes!
The focus of this webinar is how to utilize communication styles to better connect and influence others especially during these uncertain times. The learning objectives are:
- Be Skilled on how to “speed read” a person’s communication style
- Review four communication styles, their strengths, and weaknesses
- Identify your own communication style and how to leverage it more effectively
- Increase your insight into other styles and how our differences can affect outcomes
- Understand how to “flex” your style to work better with people with different styles
- Apply a simple three-step system to becoming more versatile in all your communications
- Learn how different styles react in stress and how to respond to maintain good working relations
Overview of the webinar
Organizations that underestimate the importance of effective communication during times of change and uncertainty, often suffer significant consequences in terms of lower employee engagement and productivity as well as lower customer loyalty and retention.
That’s because many of the problems in the workplace comes down to dealing with (and decoding) different communication styles. Not only are your managers, supervisors and staff wasting their time with all the clarifying back-and-forth, but it often creates people feeling upset, angry, and overwhelmed. So how do we try and sort through the mess of workplace communication?
Effective communication skills start with an understanding of one’s personal style. What’s My Communication Style? provides insight into our everyday communications with others. This tool is appropriate for individuals and teams at all levels in the organization. Attendees will learn to identify their preference for one of the four communication styles as well as how to "flex" their style to work more effectively with their boss, team, peers, and others.
This webinar provides practical communication tips for managers as well and their employees to reduce workplace stress, boost productivity, and build better relationships with their staff, customers and other stakeholders.
Who should attend?
- VP of Human Resources
- Human Resources Professionals
- CEO’s
- COO’s
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers
- Supervisors
- Team Leaders
- Individual Contributors
- Everyone Who Has to Work With Others
Why should you attend?
Whether managing others, working in a cross-functional project team, selling products and services, or providing client support, excellent communication skills are crucial for all employees at any level within any organization. Effective communication can make a significant difference as you engage employees, build client relationships, deliver change or deal with a crisis.
More and more, your success as a leader, manager or independent contributor comes down to your ability to communicate in a way that’s clear, concise, and understood by everyone. This isn’t easy. But, by understanding your own communication style and those of the people around us, you will get invaluable clarity into how to be heard, and how to hear what everyone else is saying. The more you’re able to speak the same language, the easier everything becomes.
This webinar will provide you with practical tools to help you identify your dominant communication style, and even your back up one, when under stress. It will cover the behaviors associated with your style; your strengths and vulnerabilities; your value to the organization; as well as specific tips on how to be more effective in your communication with others who have different styles.
The benefits of knowing your communication style and knowing how to manage others' communication styles will lead to reduced conflict, improved teamwork, and increased productivity.
Faculty - Ms.Marcia Zidle
Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant and keynote speaker, with over 25 years of management, business consulting and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.
She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management.
Marcia has been selected one of LinkedIn Profinder’s top coaches for the past 7 years. Check out her 200 + LinkedIn articles she’s authored on Leadership, Management and Human Resources topics that have facilitated organizations to leverage their leadership and human capital assets generating greater effectiveness and profitability.
Marcia’s claim to fame is as a world traveler having a multi-cultural spirit and perspective. She has lived as an expatriate with her family in Scandinavia and Australia. In fact, one of her children is an "Aussie". She’s traveled to over 30 countries throughout Europe, Middle East, Far East, and the South Pacific.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org