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Influence & Persuasion
- The difference between Influence & Persuasion vs Manipulation
- The goals of influence & persuasion
- Why do we need influence & persuasion?
- Stereo typical behaviors and how they cause people to do things
- Understanding how to influence behaviors in others and what sparks them
- How to influence behavior through coaching
- How to influence an irate person to interact more calmly
Overview of the webinar
Persuasion is not just about getting people to take an action, its about getting people to believe the action you want them to take is their own idea and the best action to take. In this webinar you will learn how to use influence and persuasion to get people behind your ideas, and persuade behavior in others to get them to yes from no. We will cover the triggers and techniques you can use to get others to see your perspective, agree with your ideas, and how to point them toward the actions you want them to take.
Who should attend?
- Any Professional
- Human Resource Managers
- Managers
- Assistant Managers
- Team Leaders
- Project Managers
- Department Managers
- Consultants
- Team Members
Why should you attend?
Do you find that you struggle in getting others to buy into your ideas? Do you have employees who you need to persuade to do things? Are you in sales and need to persuade others to buy your products? Are you in customer service and you need to persuade unhappy customers to be less irate? All of these situations can be improved if you know the correct techniques to truly influence and persuade others.
Faculty - Ms.Jenny Douras
Jenny Douras is the President and founder of AdvantEdge Training & Consulting and is a national speaker conducting workshops across the country. She has over 25 years of experience in management, employee development, operations, knowledge management, technology, organizational development, and instructional design and training.
She specializes in Managing Remote Employees and has managed teams of up to 300 people across multiple states and countries. She has worked with many Fortune 500 clients and government organizations including Samsung, Lexmark, Burger King, Discount Tire, Microsoft, Fisher Investments, National Park Service, and the SEC.
Jenny sat on the board of directors for the Rocky Mountain Chapter of the American Society for Training and Development for 3 years. She received the STAR award (Strategic Training that Attains Results) from ATD in 2009, for the creation of a program helping the unemployed develop skills to return to the workforce. Her training manuals are internationally sold, and her articles have been published in many locations including the Denver Business Journal and International Association of Business Communications CW bulletin.