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How to Deal with Clashing Co-Workers?
Getting to the Root of the Problem
- Task Disputes
- Relationship Disputes
Types of Conflict
- Sexual, Racial and Ethnic Harassment
- Workplace Bullying
- Personality Clashes
- Power Struggles
- Other Forms of Harassment
Casual Workplace Irritations
- Blips vs. Clashes
- Using Natural Biological Tendencies to Resolve Conflict
- Using Time to Work It out
- Eliminating Power Plays
- Managerial Intervention
Evaluating Conflict
- Cost of Conflict
- Productivity
- Absenteeism
- Turnover
- Morale
The Role of Emotional Intelligence
- Recognizing One's Own Feelings
- Recognizing Others' Feelings
- Empathy
- Self-Control
Confronting Employees
- Accountability Conversations
- Active Listening
- Giving Voice to Those in Conflict
- Brainstorming Solutions
- Reality Checks
Team Building Exercises
- Appealing to the Greater Good
- Showing Interdependence
- Empowering Teams
Different Levels of Organizational Conflict
- Interpersonal Conflict
- Intradepartmental Conflict
- Interdepartmental Conflict
Common Issues in Organizational Conflict
- Employee Needs
- Decision Making Techniques
- Silo Effect
Overview of the webinar
Employee conflict costs organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.
Who should attend?
- Human Resource Professionals
- Supervisors
- Team Leaders
- Business Owners
- Senior Executives
- Project Managers
- Strategic Planners
- Management Consultants
- Entrepreneurs
- Personnel Development Specialist
Why should you attend?
In this webinar, participants will learn the different types of employee conflict. More importantly, the presentation will outline a simple but effective method to resolve employee conflict. This method does not require any extensive training, but only requires using the natural biological tendencies all humans have to deescalate and resolve conflict. Those attending will also learn various decision-making techniques that will lead to collaboration in the workplace. Collaboration is a respectful, structured process that lets individuals and teams cooperatively resolve conflicts while working toward optimal solutions to problems.
Faculty - Mr.Bob Churilla
Bob Churilla is a partner in the conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration, and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state, and private employers, government agencies, churches, and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.