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Project Partnering: A Practical Approach to Reducing Construction Claims & Disputes
Date & Time
Fri, December 11, 2026
10:00 AM PST
01:00 PM EST
Duration
60 Mins
Webinar ID
IQW26L1202
Level
Intermediate
Speaker
Ms.Serena Ittoo
- Understanding the principles of project partnering and how collaborative working contributes to reducing construction claims and disputes.
- Establishing shared project objectives, clearly defined expectations, and effective communication between owners, contractors, consultants, subcontractors, and project teams.
- Building trust, transparency, and accountability to strengthen stakeholder relationships throughout the construction project lifecycle.
- Recognising how ineffective communication, conflicting priorities, and poor collaboration can contribute to project conflict and commercial risk.
- Developing practical approaches for resolving issues early through collaborative problem-solving before they escalate into formal claims or disputes.
- Using realistic construction scenarios to explore how partnering improves coordination, decision-making, stakeholder engagement, and project performance.
- Strengthening project governance through regular communication, proactive issue management, and shared responsibility for project success.
- Applying recognised partnering best practices that support stronger relationships, reduce unnecessary conflict, and contribute to more successful construction project delivery.
Overview of the webinar
Construction projects bring together organisations with different responsibilities, commercial objectives, and technical expertise. While each stakeholder plays an important role in project success, ineffective communication, conflicting priorities, unclear expectations, and poor collaboration can create unnecessary tension that increases the likelihood of claims and disputes.
This webinar explores project partnering as a practical management approach that strengthens relationships, improves communication, and encourages collaborative decision-making throughout the project lifecycle. Rather than concentrating on formal dispute resolution after problems occur, the session examines how stronger partnerships help identify issues earlier, improve coordination, and support more effective project delivery.
Participants will examine the key principles of successful project partnering, including establishing shared objectives, encouraging open communication, building trust between project stakeholders, maintaining transparency, and promoting collective problem-solving. Through realistic construction scenarios, attendees will explore how these practices improve coordination, strengthen commercial relationships, and reduce project disruption before issues escalate.
The webinar also considers practical approaches for improving stakeholder engagement, managing expectations, resolving disagreements constructively, and creating a collaborative project environment that supports better commercial and operational outcomes. By embedding partnering principles into everyday project management, construction professionals can reduce conflict, improve project performance, and help deliver more successful projects with stronger long-term business relationships. This reflects the broader industry emphasis that collaborative working and early risk management are key contributors to dispute avoidance.
Who should attend?
- Project Managers
- Construction Managers
- Site Managers
- Contracts Manager
- Commercial Managers
- Quantity Surveyors
- Senior Quantity Surveyors
- Project Controls Manager
- Contract Administrators
- Project Engineers
- Design Managers
- Engineering Managers
- Procurement Managers
- Construction Directors
- Developer
- Owner's Representative
- Construction Project Owners
- General Contractors & Subcontractors
Why should you attend?
Successful construction projects depend on more than technical expertise and contractual obligations - they rely on effective collaboration between owners, contractors, consultants, designers, subcontractors, and project teams. When communication weakens, trust declines, or project objectives become misaligned, relatively small issues can quickly develop into costly claims, disputes, delays, and strained commercial relationships.
This webinar explores how project partnering can strengthen collaboration, improve communication, and encourage proactive problem-solving throughout the construction lifecycle. Rather than viewing partnering as a formal contractual process, the session focuses on practical behaviours and management approaches that promote transparency, shared accountability, and stronger working relationships across project teams.
Through realistic construction scenarios, participants will discover practical techniques that encourage early issue resolution, improve stakeholder engagement, reduce unnecessary conflict, and contribute to more successful project delivery.
Faculty - Ms.Serena Ittoo
Serena Ittoo is a Mindset Musician and Transformational Coach who specialises in supporting individuals and teams to enhance focus, build resilience, and perform at their best in fast-paced working environments.
She works with organisations to deliver training webinars and sessions focused on mindset, emotional intelligence, and performance, equipping employees with knowledge and practical tools they can apply in their day-to-day work.
Alongside her training, Serena’s core work focuses on providing ongoing wellbeing and performance support for organisations, giving employees access to monthly practical tools - combining psychology, coaching and music - that they can use in real time to support their overall wellbeing, stay focused, manage their energy, and perform consistently at their best throughout the working day.