Purchase any WEBINAR and get
10% Off
CODE: SAVE10
T&C applicable, please referFAQ
Validity : 09th Aug'26 to 19th Aug'26
Common Mistakes Owners & Contractors Make That Cause Construction Claims
- Identifying common management mistakes made by owners and contractors that frequently contribute to construction claims and disputes.
- Recognising how communication breakdowns, unrealistic expectations, poor coordination, and ineffective decision-making increase project risk.
- Improving planning, documentation, and change management practices to reduce commercial uncertainty.
- Strengthening collaboration between owners, contractors, consultants, subcontractors, and project teams throughout the construction lifecycle.
- Recognising the importance of timely decisions, accurate project records, and proactive issue resolution in reducing potential claims.
- Using realistic construction scenarios to examine how avoidable project mistakes affect cost, programme performance, stakeholder relationships, and project delivery.
- Developing practical strategies that improve project governance, commercial awareness, and project communication.
- Applying recognised best practices that minimise avoidable mistakes and contribute to stronger project outcomes while reducing the likelihood of claims and disputes.
Overview of the webinar
Construction projects require effective collaboration between owners, contractors, consultants, designers, and project teams to achieve successful outcomes. However, when expectations become unclear, communication weakens, documentation is inconsistent, or project decisions are delayed, relatively small issues can develop into larger commercial disagreements that increase the likelihood of claims and disputes.
This webinar explores common management mistakes made by both owners and contractors throughout the construction lifecycle and examines practical strategies for avoiding these issues before they escalate. Participants will examine how stronger communication, improved planning, effective documentation, proactive risk management, and collaborative decision-making contribute to more successful project delivery.
The session considers common project challenges, including unclear project objectives, ineffective change management, unrealistic scheduling, delayed approvals, incomplete documentation, poor coordination, resource planning issues, and inadequate stakeholder communication. Through realistic construction scenarios, attendees will explore how these situations influence project performance, commercial relationships, and overall delivery.
Participants will also examine practical approaches for improving project governance, maintaining accurate project records, encouraging early issue resolution, strengthening collaboration between project stakeholders, and developing management practices that reduce unnecessary conflict. By avoiding common mistakes, organisations can improve project certainty, minimise commercial risk, and create stronger working relationships that contribute to successful construction projects.
Who should attend?
- Project Managers (Construction)
- Construction Managers
- Owner's Representative
- Contracts Manager
- Commercial Managers
- Quantity Surveyors
- Senior Quantity Surveyors
- Project Engineers
- Design Managers
- Project Control Managers
- Site Managers
- Construction Directors
- Procurement Managers
- Operations Managers
- Developers
- Contract Administrators
- Estimators and Preconstruction Managers
- VP of Construction / VP of Preconstruction
- General Counsel (Construction)
Why should you attend?
Many construction claims do not arise because of a single major event. Instead, they often develop through a series of avoidable management decisions, communication failures, documentation weaknesses, unrealistic expectations, or unresolved project issues that gradually increase commercial and contractual risk.
This webinar examines common mistakes made by both owners and contractors that frequently contribute to construction claims and disputes. Rather than focusing on legal remedies after problems occur, the session explores practical project management approaches that strengthen communication, improve collaboration, encourage timely decision-making, and support more successful project delivery.
Through realistic construction scenarios, participants will gain practical insight into recognising avoidable project risks, improving stakeholder relationships, and implementing preventative strategies that reduce unnecessary conflict while supporting stronger commercial and operational outcomes.
Faculty - Ms.Serena Ittoo
Serena Ittoo is a Mindset Musician and Transformational Coach who specialises in supporting individuals and teams to enhance focus, build resilience, and perform at their best in fast-paced working environments.
She works with organisations to deliver training webinars and sessions focused on mindset, emotional intelligence, and performance, equipping employees with knowledge and practical tools they can apply in their day-to-day work.
Alongside her training, Serena’s core work focuses on providing ongoing wellbeing and performance support for organisations, giving employees access to monthly practical tools - combining psychology, coaching and music - that they can use in real time to support their overall wellbeing, stay focused, manage their energy, and perform consistently at their best throughout the working day.